Return Policy

IMPORTANT: ALL SALES ARE FINAL.

TO BE ELIGIBLE FOR A EXCHANGE, YOUR ITEM MUST BE DAMAGED/DEFECTIVE.

RETURNS/EXCHANGES
OUR POLICY LASTS 14 DAYS. IF 14 DAYS HAVE GONE BY SINCE YOUR ORDER WAS DELIVERED, UNFORTUNATELY WE CAN'T OFFER YOU A EXCHANGE.

IF YOU WOULD LIKE TO PROCESS A EXCHANGE, WE MUST BE NOTIFIED BY EMAIL THROUGH CUSTOMER SUPPORT WITHIN 14 DAYS OF DELIVERY.

PLEASE BE SURE TO SEND US YOUR ITEM(S) BACK IN FULL ACCORDANCE WITH OUR RETURN POLICY:

  • ITEMS MUST BE SENT BACK WITHIN 14 DAYS OF THE DELIVERY DATE.
  • ITEMS MUST BE RETURNED WITH THE ORIGINAL PACKAGING.
  • ALL RETURNS MUST INCLUDE AN COVER LETTER THAT CLEARLY INDICATES YOUR ORDER NUMBER, CONTACT INFORMATION, WHICH ITEMS ARE BEING RETURNED AND THE REASON FOR THE RETURN. IF THIS IS NOT FILLED OUT CORRECTLY, YOUR RETURN MAY EXPERIENCE ISSUES IN PROCESSING.
  • WE ARE NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS.
  • RETURNS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER YOUR ITEM(S) ARE DELIVERED TO US.
  • DAMAGED, DEFECTIVE, OR INCORRECT ITEMS MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY.
  • RETURN DROP-OFFS ARE NOT ACCEPTED AT OUR DC OR CORPORATE OFFICE.

RETURNED-TO-SENDER & REFUESD PACKGES

  • THIS CAN HAPPEN IF (1) AN ADDRESS IS INVALID OR MISSING INFORMATION, (2) THE CARRIER IS UNABLE TO DELIVER YOUR PACKAGE, OR (3) THE ORDER IS REFUSED BY THE CUSTOMER AT TIME OF DELIVERY.
  • RETURNED-TO-SENDER OR REFUSED PACKAGES WILL BE RESTOCKED AND YOU WILL BE ISSUED STORE CREDIT IN THE FORM OF AN E-GIFT CARD MINUS THE INITIAL SHIPPING CHARGE.
  • WE ARE UNABLE TO MAKE ANY CHANGES TO A ORDER ONCE THEY HAVE BEEN PLACED IN OUR SYSTEM. TO ENSURE THAT YOUR PACKAGE IS PROPERLY DELIVERED, MAKE SURE THAT YOUR ADDRESS IS ENTERED CORRECTLY AND INCLUDES ALL RELEVANT INFORMATION. THE USE OF CORRECT ABBREVIATIONS, STREET NUMBERS, BUILDING OR APARTMENT NUMBERS, AND ROUTE INFORMATION (IF APPLICABLE) ARE CRITICAL TO ENSURING DELIVERY.
  • WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS IF THE ADDRESS INFORMATION PROVIDED IS INCORRECT AT THE TIME OF PURCHASE.
    SHIPPING

SHIPPING
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

IF YOU ARE SHIPPING AN ITEM, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

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